Terms of Service
Last Updated: May 12, 2025
These Terms of Service ("Terms") govern your access to and use of the Slack TransLingua Chrome Extension (the "Extension"), operated by us ("we", "our", or "Company"). By installing or using the Extension, you agree to these Terms. If you do not agree, do not use the Extension.
1. Acceptance
By using or installing the Extension, you:
- Confirm that you are at least 13 years old
- Agree to comply with these Terms and our Privacy Policy
- Accept responsibility for activity under your account
If you're using the Extension on behalf of a business, you represent that you have the authority to bind that business to these Terms.
2. Support
We aim to provide timely support via email at [email protected]. Support is available for both Free and Pro users, though response times may be prioritized for Pro users.
Support includes:
- Troubleshooting installation issues
- Answering questions about translation settings, API keys, or features
- Assisting with billing questions for Pro subscribers
We do not provide live chat or phone support at this time.
3. Payments & Refund Policy
Access to core features of the Extension is free. Advanced features are available through a paid Pro subscription. All payments are processed securely through Stripe. By subscribing, you authorize us to charge your selected payment method on a recurring basis (monthly or annually). You can cancel your subscription at any time via your billing portal link.
3.1 Money Back Guarantee
We offer a 7-day money back guarantee on first-time Pro subscriptions. If you're unsatisfied for any reason, email us at [email protected] within 7 days of purchase and we'll issue a full refund. Renewals and repeat charges are not eligible for refund unless legally required.
4. Price Changes
We reserve the right to adjust pricing for our services at any time. If you're a current subscriber, we'll notify you at least 7 days in advance of any price increase. Continued use of the Pro plan after price changes means you accept the new pricing. We may occasionally offer discounts or promotions that don't apply retroactively.
5. Sharing of Data
We do not share your personal data with advertisers or unrelated third parties. Third-party services we do integrate with (e.g., Google OAuth, Stripe, OpenAI) may process some of your data according to their own privacy policies. You are responsible for reviewing those separately. We never store your Slack messages or AI API keys on our servers.
6. Changes to These Terms of Service
We may modify these Terms at any time. Changes will take effect when posted here. For significant changes, we may also notify users via email or in the Extension. Your continued use of the Extension after changes means you agree to the updated Terms.
7. Data Privacy
Your use of the Extension is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By agreeing to these Terms, you also consent to the data practices described in the Privacy Policy.
8. Termination
We reserve the right to suspend or terminate your access to the Extension if:
- You violate these Terms
- We detect abuse of the system or unfair use of hosted AI models
- We are legally required to do so
You may also uninstall the Extension and cancel your subscription at any time.
9. Intellectual Property
The Extension, brand, and related content are owned by the Company and protected by copyright and trademark laws. You may not copy, modify, or redistribute the Extension without permission.
10. Contact Us
If you have questions about these Terms, please contact us at: 📧 [email protected]